Imagine the Possibilities: Standardizing Clinical Service Delivery

Monica Oss, chief executive officer of OPEN MINDS, has written a series of articles on the hot topic of standardizing clinical service delivery, the most recent being called, “The Elephant in the Room.”

The articles are chock full of great information, including references to other research articles and discussions on this timely topic. The debate on whether or not standardization in clinical service delivery is really  possible – or would such a practice do the more complex consumers a great disservice – is a hot one and one that deserves a lot of discussion.

I found Monica’s assembling of the facts on this topic really helpful, and her bottom line is absolutely worth repeating. Regardless of where you stand on this issue, Monica’s advice is sound:

“If you are an executive of a service delivery organization and you don’t have defined organizational standards of clinical practice, or you don’t know the variance in application of those standards by your professional staff, now is the time to start on that process.”

In addition to sound advice, in today’s edition of “The Open Minds Circle,” Monica shares with us approaches for standardizing clinical practices and provides a toolkit her team has developed for doing so.

You’ll want to check out this series of articles and the toolkit.

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